We will always do our best to accommodate cancellations, but we typically process orders very quickly. If the order has already been packed and shipped by the time we see your request, we will not be able to cancel it. Also, if the order has personal
We will always do our best to accommodate changes, but we typically process orders very quickly. If the order has already been packed and shipped by the time we see your request, we will not be able to make the change. Also, if the order has personal
We can update the shipping address on an order at any point up until the label has been created. If your order does not have a tracking number for it yet, contact our customer care team at 844-335-8858 or [email protected] to request an address cha
Once the order has been placed, our system does not allow any changes to the billing information (including billing address and payment method used). The only way to change the payment method is to cancel the current order (if it has not already ship
If you're missing something substantial (such as a second wheel, or a cat scratching post), then it was probably sent in a separate box. Your shipping confirmation email might have only sent you the master tracking number, so visit that link again an
If the tracking shows as delivered but you haven't received your order, please check around your property first to confirm the driver did not tuck the package out of immediate sight and confirm with your neighbors that none of them received it in err
We're very sorry for the trouble! Typically FedEx is very reliable when it comes to safely transporting our packages, but accidents do happen sometimes. Fortunately, just about every component of the wheel is individually boxed inside the main box, s
All you need to do is email our customer care team at [email protected] with your original order number and your request. We can't actually modify a return request once it is submitted, but what we'll be able to do is close out the current request
If you can provide us with the email you used when placing the order or the address it was shipping to, we can check in our system to see if that went through. In all likelihood, however, if you got an error message during checkout then no order was
As long as the pads have not been used (i.e. as long as they all still have their paper backing), you can exchange them for a different generation. Simply visit our return portal here and enter your order information to get the process started.
Of course! We're happy to hear that you want to keep the item. There's nothing that you officially need to do to cancel the return request—as long as you haven't shipped the item back already, then the return request will expire on its own after a ce
To start a return, simply visit our return portal here and enter your order number and email. Your order number will start with #OFC and will be followed by nine digits. It can be found on your order confirmation email, or you can use your email to l
Yes, due to the wheel's large diameter, you will need to disassemble it in order to return it in the original box. If you attempt to send back an assembled wheel in an oversized box, please be aware that you will need to pay for your own return shipp
At present, our replacement bases are only sold as a complete kit. This is because the base is a Gen 7, and we have not had any instances of Gen 7 bases breaking or giving out. That means that individuals looking for replacement panels have older bas
If you're trying to have the package sent to a FedEx location so that you can pick it up, you'll want to first obtain the address of your nearest FedEx (or the one that is most convenient for you to visit). If you don't have any FedEx stores in town,