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One Fast Cat

To start a return, simply visit our return portal <a href="https://onefastcatreturns.returnscenter.com/" rel="noopener noreferrer" target="_blank">here</a> and enter your order number and email. Your order number will start with #OFC and will be followed by nine digits. It can be found on your order confirmation email, or you can use your email to log in to your account <a href="https://shopify.com/authentication/6146523170/login?client_id=9c31d0e6-c1de-4b73-9099-ff464a1ab05a&amp;locale=en-US&amp;redirect_uri=https%3A%2F%2Fshopify.com%2Fauthentication%2F6146523170%2Foauth%2Fauthorize%3Fclient_id%3D9c31d0e6-c1de-4b73-9099-ff464a1ab05a%26consent_id%3DBE3A2DD4-b8fc-4EAA-b47b-bf13768a7e58%26locale%3Den-US%26nonce%3Df0c84df7-2f8e-4373-aff9-0415dd90d93a%26redirect_uri%3Dhttps%253A%252F%252Faccount.onefastcat.com%252Fcallback%253Fsource%253Dcore%26response_type%3Dcode%26scope%3Dopenid%2Bemail%2Bcustomer-account-api%253Afull%26state%3D01JJW1Y36ZNRNB757A0KSC17V0" rel="noopener noreferrer" target="_blank">here</a> and view it under your past orders.&#xA0;Once you&apos;ve provided the order number and email, the portal will walk you through all the steps to generate your RMA for the return. Please note that the items must be disassembled and shipped back in the original box. If you are returning a Cat Exercise Wheel and the inner traction pads have been used, you do not need to send the used pads back and can simply discard them. Missing or used traction pads do not affect your refund.&#xA0;&#xA0;

To start a return, simply visit our return portal here and enter your order number and email. Your order number will start with #OFC and will be followed by nine digits. It can be found on your order confirmation email, or you can use your email to l

How do I start a return?

Order Help

Do you ship internationally?

Do you offer shipping to APO/FPO addresses?

When will my order ship?

How long does shipping take?

Do you offer expedited shipping? I'm willing to pay extra!

Do you have any cheaper international shipping options?

Do you have any distributors in Europe?

Do you have any distributors in Canada?

Shipping

How do I determine if the cat wheel is a good idea for my cat?

How do you get cats to use it?

How quickly will a cat learn to use the wheel?

What kind of cat breeds can take to the wheel?

My cat is big—like 20 lbs big! Will my cat fit on the wheel?

Do I have to assemble the wheel?

How do I assemble the wheel?

Will an overweight cat use the wheel? Will they lose weight?

Can a declawed cat use the wheel? What about a blind cat, or a tripod?

Can dogs use the exercise wheel?

What do I do if my cat is afraid of the wheel?

Are there any alternate pad material options?

Do you sell replacement parts for the Cat Exercise Wheel?

Will the wheel work on carpet?

My new wheel is squeaking!

My wheel is wobbling, how do I fix that?

Can I return the wheel if my cat won't use it?

How do I determine what generation my wheel is?

Is the wheel noisy? What does it sound like?

Can the cat wheel be disassembled?

How do I disassemble the wheel?

Where is your cat wheel made?

Does the Cat Exercise Wheel come with the base?

Can I return the wheel if the pads have been used?

Does the Gen 7 wheel come with wheel covers?

Does the Cat Exercise Wheel have a lock or brake to keep it from moving?

Do cats have a preference for felt over foam, or vice versa?

Does the Cat Exercise Wheel come with pads for the outside?

Will the Outer Wheel Pads work for older generation wheels?

Do you make Outer Pads for the older wheel models?

Do you have a training video for the Cat Exercise Wheel?

Are international orders eligible for 60 day free returns?

Can I change the speed of the cat exercise wheel?

What can I use to lubricate the inline wheels?

What do the Outer Wheel Pads do?

Where can I buy new traction pads?

Will an older cat use the wheel? Is it safe for seniors?

How clean does the wheel need to be for a return?

Cat Exercise Wheel

Is the Giant Scratching Tower a good fit for my cat?

How can I encourage my cat to use it?

Do I need to assemble the Giant Scratching Tower?

Can I use this product outdoors?

How do I clean it? How often should I replace the sisal sleeve?

Can the bed be removed from the top of the tree?

Giant Scratching Tower

How do I cancel an order?

I made a mistake on my order. How do I fix it?

I used the wrong address on my order. Can it be changed?

Can I change the payment method for my order?

Part of my order is missing!

My order shows delivered but I didn't receive it. What do I do?

My order arrived in a damaged/open box! What happens now?

I submitted a return request but I meant to request a label. How can I fix that?

I got an error when checking out and now I see a charge on my card, but I didn't get an email confirmation. Did my order go through?

Can I exchange the traction pads for a different size if I bought the wrong ones?

Can I cancel a return request if I change my mind about returning the item?

Do I need to disassemble the wheel to return it?

Can I buy just one base panel?

How do I arrange to have an order delivered to my local FedEx for pickup?

How do I clean the wheel?

Can the wheel be used outside?

Are the traction pads replaceable? If so, how do I do it?

My wheel has started making a squeaking/grinding noise. How do I fix it?

Do I have to remove the old pads when replacing them with new ones?

Product Care and Maintenance

Are there any sales running?

Do you have any coupons I can use?

Why isn't my coupon working?

Do you offer military discounts?

Can you apply the sale to an order I already placed?

Can I get a discount for buying multiple wheels or scratching towers?

Do you offer discounts to rescues or veterinarians?

Do you price match?

How do I unsubscribe from text or email promotions?

Do you offer discounts for returning customers?

Discounts, Promotions, and Coupon Codes

Do you allow tax exemptions?

Do you sell wholesale?

Can the LED lights be turned off?

What size box does the cat wheel ship in?

Do you sell refurbished cat wheels?

How does the current wheel differ from the previous generations?

Do you do influencer partnerships or collaborations?

How do I speak to a live person?

Where is the Giant Scratching Tower made?

What kind of warranty do your products come with?

Miscellaneous Inquiries

Do you have assembly instructions available for older wheels?

Do you sell parts for older generation wheels?

Do you sell older generation cat wheels?

Will your replacement base kit work with older wheels?

Will your LED wheels work with older wheels?

Can the traction pads be used on any generation of wheel?

Do the Gen 6 inline wheels work with older generations?

Will older generation traction pads be restocking?

Do you still have any Gen 5 bases?

Older Generation Wheel FAQs

How do I start a return?Updated 3 months ago