My order shows delivered but I didn't receive it. What do I do?Updated 8 months ago

If the tracking shows as delivered but you haven't received your order, please check around your property first to confirm the driver did not tuck the package out of immediate sight and confirm with your neighbors that none of them received it in error. FedEx will occasionally mark a package as delivered prematurely, so allow 24 hours for the item to be delivered past the initial delivery date. If you still have not received the package 24 hours after it was marked as delivered, please contact us so that we can start a trace with the carrier.

Traces take an average of 2 business days to complete and must be completed before we can proceed with lost package procedures. You must contact us within 5 days of the order being marked as delivered in order for us to start a trace. If you do not contact us within that timeframe, we will not be able to do a trace. Packages reported as lost two weeks past the delivery date are not eligible for replacement.

If the carrier is not able to recover and redeliver the package within that time frame, we can send out a one-time replacement.* We are not able to issue refunds for orders that show as delivered. If possible, we recommend providing an alternate address or having the order shipped to your nearest FedEx store for pickup to ensure a successful delivery.

*Replacements cannot be returned for a refund. If a replacement is not desired, store credit for the value of the item can be provided instead. One Fast Cat is not responsible for items that have been stolen after being delivered to the correct address.