We allow sales tax exemptions for eligible 501(c)(3) and government organizations, as well as any company, organization, or individual that has a valid sales tax exemption ID number. To place an order without sales tax, you must first:. Once your exe
We don't have a wholesale program and we don't typically provide discounts for orders of multiple cat wheels, but if you're located outside the United States, you may be eligible to become one of our international dealers. Please email dealers@onefas
Yes, it is possible to turn the lights off on the LED wheels. The lights are controlled by a magnetic spacer in the center of the wheel, so all you need to do is remove one bearing to expose the spacer, pull the spacer out, and then put the bearing b
The Cat Exercise Wheel ships in a box that is 36" x 13" x 12" and weighs about 26 lbs. For metric folks, that's about 91.5 cm x 33 cm x 30.5 cm and 12 kgs. Wheels always ship in their own boxes, so if you order two wheels, you will receive them in tw
We actually recycle all wheels that are returned to us—the parts are unpacked, cleaned, and then ground up into small pellets that are fed back into our injection molding machines to be melted down and recast into brand new parts. As such, we don't h
As a general rule, our wheels don't change significantly between generations—we try to maintain the same general size and design of past versions. The biggest differences are almost always in how the parts go together, as we perpetually try to simpli
We do! To learn more about our program and submit an application, please visit this page here: https://onefastcat.grin.live/. Please note that while we would absolutely love to work with everyone who applies, our program has a limited budget and avai
You can reach our customer care team by calling into our toll-free number at 844-335-8858. Our phone lines are open Monday through Friday from 8 AM to 4 PM Pacific time (11 AM to 7 PM Eastern). If you call in afterhours, please make sure to leave a v
Our Giant Scratching Tower is currently manufactured in China, but we're looking into shifting as much of that production as we can over to our facility in California. We hope to be able to make that change sometime later in 2025.
Our Cat Exercise Wheel and Giant Scratching Tower are both covered by a 60-day warranty, starting from the date of purchase. If a component arrives defective or breaks during this time, we will replace it free of charge under the warranty. Our warran