Yes! We are able to ship to many international locations through FedEx. A shipping fee at checkout covers the cost of shipping, duties, tariffs, and taxes. Simply enter your shipping address during the first step of checkout to get a quote on those f
Unfortunately, we are not able to ship to APO & FPO addresses as we do not use USPS. We are very sorry for any inconvenience this causes. You may be able to use a third-party forwarding company to have a package forwarded to an APO/FPO address; if yo
We process orders quickly, and most will ship within 1-2 business days. For that reason, please contact us immediately if you need to cancel or change your order. Please bear in mind that fulfillment times can vary throughout the year, especially if
All orders ship from our facility in Southern California, so please allow roughly 2-3 days of transit time for locations along the West Coast, 3-4 days for the central US, and 5-6 business days if you are located on the East Coast. Please note that t
We're only able to ship via FedEx Home Delivery, so unfortunately we are not able to offer any expedited options. If you need an order by a specific date, please reach out to our customer care team to see if it will be possible to get it in time befo
Unfortunately, our shipping software greatly limits the options available for shipping internationally and we are currently restricted to using FedEx. We are not able to provide alternative options such as UPS or USPS, and we cannot modify the price
We currently have two official European distributors: Pet Planet UK, and FDB Shops. Pet Planet UK is located in Scotland and can ship within most of the UK. FDB Shops (Dierenbenodigdheden Blauwestad) is based in the Netherlands and can ship within mo
At this time, we currently do not have any distributors located in Canada, and all Canadian orders ship from our facility in Southern California in the USA. If you are located in Canada and shipping costs are prohibitive, you can look into having the