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Product Assembly & Troubleshooting

How do I assemble the Gen 6 Cat Exercise Wheel?

We have an assembly video here that will give you a quick overview of the steps. For more detailed instructions, read and follow the steps below. Please note that these instructions apply to the Generation 6 Wheel ONLY. While some of these steps may

My new wheel is squeaking!

Don't worry, this is normal. It is caused by the contact between the brand-new rubber of the inline wheels and the plastic rims of the big wheel. While it is more common with the clear plastic of the LED inline wheels, it can happen with the solid bl

My wheel is wobbling, how do I fix that?

Some wobble is normal, as the wheel is a tall, lightweight, and relatively narrow item balanced entirely at its base. However, an unstable base can exacerbate the wobble. If your wheel is on thick carpet or an unlevel surface, move it to an area wher

How do I disassemble the wheel?

Disassembly will depend on the generation of wheel that you have. Gen 1 Wheels:. These wheels do not come apart easily, and are prone to breaking if you attempt it. If at all possible, we recommend avoiding disassembling them. If you absolutely need

My wheel has started making a squeaking/grinding noise. How do I fix it?

Most likely, the bearings of one or more of your inline wheels has gotten dirty or is wearing out. Bearings will usually last at least a few years with regular use of the wheel; hard or frequent use by multiple cats, or using the wheel in a more host

Are there supposed to be gaps between the center tracks?

Yes, there should be small gaps between the center tracks. This gives them just enough wiggle room so that installing the last piece isn't a horrible ordeal. Once installed, the center tracks can be slid side to side to adjust for the next part being

How do I remove the traction pads to put on new ones?

In most cases, all you need to do is locate the seam between two pads, grab the edge of one, and then peel it up and off like a big sticker to take it off. Then repeat down the line until all pads are gone. If a bit of adhesive gets left behind, you