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Discounts, Promotions, and Coupon Codes

Are there any sales running?

Occasionally, we run sales or promotions on our site. Most often these sales coincide with holidays, but not always! Check out our home page or site banner to see if any sales are currently running. If not, you can sign up for our newsletter to be no

Do you have any coupons I can use?

When it comes to coupon codes, we don't have those often, but by exploring our site you may encounter the occasional pop-up offering you a discount or promotion in exchange for providing your email. If you don't run across any offers, you can sign up

Why isn't my coupon working?

If you have a coupon code that isn't working, there are several reasons why this might be happening:. If the reasons listed do not apply to your situation, please let us know. Please note that customer care cannot override any of the rules above to c

Do you offer military discounts?

At this time, we are not able to offer a military discount. However, we are looking into methods of verifying military service so that we can someday offer this option, and we hope to make it available soon.

Can you apply the sale to an order I already placed?

We apologize, but sales and promotions are available only to new orders and do not apply to past orders that have already been shipped and/or received. If your order has not yet shipped, please let us know as we may be able to apply the sale price (i

Can I get a discount for buying multiple wheels or scratching towers?

We apologize, but we do not offer a bulk discount for purchases of multiple wheels. If you are an international retailer looking to distribute for us in a country outside the United States, please email [email protected] with your store and cont

Do you offer discounts to rescues or veterinarians?

We do provide an exclusive discount to city-run animal shelters, 501(c)(3) rescues, and veterinary staff. Please contact our customer care team at [email protected] to receive a discount code. You will be asked to provide either proof of your organ

Do you price match?

We apologize for any inconvenience, but we do not price match. That means we are not able to adjust previously-placed orders to match a sale that is now running, nor are we able to match the price of our products to any of those being sold by any thi

How do I unsubscribe from text or email promotions?

To stop receiving marketing texts, simply respond with STOP to the last text message you received from us. This will remove you from the mailing list for all future text marketing communications. To stop receiving marketing emails, click the "Unsubsc

Do you offer discounts for returning customers?

We don't have any coupons or discounts specific to returning customers, but if you sign up for our newsletter you may get subscriber-specific deals in the future. Please bear in mind that we don't constantly run sales or specials, so it may take time