Why isn't my coupon working?Updated 9 months ago
If you have a coupon code that isn't working, there are several reasons why this might be happening:
- The coupon was obtained from a third-party coupon site - One Fast Cat does not post coupons to these kinds of sites, and has no control over the content these sites display. These sites will often contain expired codes or false codes that never worked on our site. One Fast Cat does not honor codes from third-party sources.
- The coupon has expired - Most coupons have a maximum lifespan of seven days, and coupons obtained via email or text often last for even shorter periods. Once a coupon has expired, it cannot be redeemed.
- You have already used the coupon - With the exception of some site sales, coupons can only be used once. If you have already used the discount on an order in the past you will not be able to use it again.
- The item you wish to buy is on sale - Coupons cannot be combined with sales or other coupons. If the item price has already been marked off on the site, discount codes will not work with it.
- You have already used a discount on the order - Only one discount or promotion can be redeemed per order. If you have already used a code, or if a site sale is causing a code to be automatically applied to your cart, you will not be able to use additional codes.
If the reasons listed do not apply to your situation, please let us know. Please note that customer care cannot override any of the rules above to combine codes or make an ineligible code work.